Welcome to Lucen Timeline Add-in Help. Looking for support for the browser-based web app? [Click here]
Symptoms
When trying to install or uninstall Office Timeline, you keep getting prompted to close PowerPoint even though you know you’ve already closed it.
Overview
The Office Timeline add-in requires Microsoft PowerPoint to be closed during the installation.
In some cases, even if PowerPoint looks like it’s closed, there may be a residual process still running in the background that you need to manually end as described below.
Solution
Open Task Manager by pressing Ctrl+Alt+Delete
Locate Microsoft PowerPoint in the Processes tab
Right-click and select End Task
