Overview
As a reseller, the Purchases section in the Account Center gives you a complete record of all orders placed under your account. This article walks you through how to find a specific invoice using a PO number or invoice ID, and how to complete payment directly from the Account Center.
A) Access your purchase history
B) Search and filter purchases
C) View invoice details
D) Complete payment
A) Access your purchase history
Sign in to the Account Center at lucensoftware.com with your Billing Owner credentials.
From the left menu, go to Admin, then Purchases.
Your full purchase history appears as a list showing each transaction's invoice number, ChargeBee ID, PO number, date, and status.
When contacting support, you can provide order and/or order invoice number to help locate your purchase.
B) Search and filter purchases
Use the search bar at the top of the page to find a specific purchase. You can search by:
Product name
Invoice ID
PO number
Use the Type dropdown to filter by purchase type: Initial Purchase, Renewal, or Upgrade.
Use the Status dropdown to filter by payment status including Paid or Payment Due.
The search does support partial match (e.g. partial PO Number or partial Invoice Number).
C) View invoice details
Click the arrow on any row to open the invoice detail panel.
The panel shows the following information:
Invoice information: due date, status, invoice number, subscription ID, PO number, payment method, and type
Subscription details: product, subscription ID, valid until date, seat count, and auto-renew status
Invoice summary: product and total
Purchaser on record for the subscription
D) Complete Payment
From the invoice detail panel, click Pay $[amount].
Follow the on-screen steps to complete your payment.
You can also click Download PDF to save a copy of the invoice, or click Send invoice to email to send it to the email address on file for the account.
You will receive an email confirmation once your invoice is paid.
