The Account Center is where Billing Owners and Workspace Admins manage Timeline subscriptions, user access, and billing. Sign in at app.lucensoftware.com to access it.

This article gives an overview of the Account Center and explains where to find common tools and settings.

Go to app.lucensoftware.com and sign in with your Billing Owner or Workspace Admin credentials.

After signing in, you land in the Account Center. Use the left navigation to move between sections:

The Apps section is the home for the Lucen apps your organization uses. Your apps shows a card for each product you have, such as Timeline, Timeline Online, and Flowchart, with quick actions on each card, for example Manage subscriptions, Open, Download, or Manage licenses, depending on the app. Apps to try suggests other Lucen products you can add, each with Buy app and Try free.

The Subscriptions section is where you manage your Timeline subscriptions and the users on them. In the left navigation, select Subscriptions to see your subscriptions. You can view them in a card or list view.

In list view, you can sort the Subscriptions list by any column. Select a column header to sort by that column, and select the same header again to reverse the order. For example, sort by the valid-until date to organize subscriptions by upcoming renewal. Sorting applies to the list view.

Select a subscription to open its management page. Each subscription has three tabs: Details, Seats, and Manage.

The Details tab shows subscription information including plan, seat count, expiry date, and auto-renewal status. Billing Owners can view and update the assigned Workspace Admin from this tab.

The Seats tab shows how many seats are assigned (for example, "2 of 5 seats assigned"). Add users with Manually, CSV import, or Generate invite link. The list shows each assigned user's name, email, and the date they were assigned (some subscriptions also show last active and status). To remove someone, select their row and use the actions menu (...), then choose Remove user.

Each assigned seat shows a Status of Active or Pending, and the summary cards above the list (Seats in plan, Available, Active, Pending) give you a quick read on who is actually using their license. For details, see How to assign and unassign seats for Workspace Admins.

The Manage tab gives you options to modify the subscription itself:

The right side of the Manage tab summarizes Seats assigned, Current plan, Expiry date, Projected billing, and the Customer email.

The Purchases section (Purchase history) shows your order history. Each row lists the invoice number, subscription ID, PO number, date, status (for example, Paid), and invoice total; select a row to open the invoice. Search by product or invoice ID, or filter by status.

The Quotes section lets you create and manage a quote for a new purchase on your own, without going through Sales. Generate a quote for the plan and number of licenses you want, download it as a PDF to share with procurement, then come back to accept and pay when you are ready. Accepting and paying a quote creates the subscription automatically.

The Manage quotes page shows your quotes at a glance, with cards for Pending (open quotes), Expiring soon, Accepted (awaiting payment), and Converted this month, plus Generate quote, Export CSV, and search. From here you can:

The Organization settings page (Manage settings) is where the Billing Owner updates payment details and billing information. It has two areas:

For help with billing, use the Contact support panel on this page ([email protected]).

The Integrations section is where admins connect Lucen Timeline to your identity provider for automatic user provisioning (SCIM). From here you generate the SCIM endpoint and bearer token and check provisioning status, then finish the connection in your identity provider. Open Integrations from the left navigation, and turn on Admin Mode (the toggle at the bottom of the left menu) to manage provisioning settings.

For the full walkthrough, see Set up automatic user provisioning (SCIM) for Lucen Timeline.