Overview
In Account Center you can update some account and billing details yourself. A few, for security and billing accuracy, are handled by our team. Here is what you can change and how. Billing actions are available to the Billing Owner.
What you can change yourself
Your payment card: update or replace the card on file. See how to manage your saved payment methods.
Who manages licenses (Workspace Admin): open Subscriptions, open the subscription, and on the Details tab under License info, next to Workspace admin, click Edit. In Change License Manager, enter the new person's email and click Save, or choose Remove License Manager.
What to contact us for
Your account sign-in email: you can't change this yourself, but our team can. Create a new account with your new email, then contact [email protected] with your current and new email. We'll move your subscription to the new account. Past invoices stay with your original account, and we can share them on request.
Billing address, company name, or VAT number: contact [email protected] with the correct details, and we will update them and re-issue any affected invoice.
Transferring your subscription to a new owner: moving the Billing Owner to a different person or organization is handled by our team. Contact [email protected] with the current and new owner details. The new owner needs an Account Center account first. A single subscription can be moved; past invoices stay with the original account, and we can share them on request.
Tip: changing who receives invoices does not require a transfer. Ask us to add an invoice-only contact to your account.