This article explains how to turn off auto-renewal for your subscription. Auto-renewal is on by default. To turn it off, you will cancel your subscription through the Account Center. Cancelling does not end access immediately; your subscription stays active until the expiry date, and auto-renewal is turned off so it will not charge you again.

Visit lucensoftware.com and log in with your Billing Owner credentials.

In the left navigation, go to Admin > Subscriptions and select your subscription. Click the Manage tab.

At the bottom of the Manage tab, click Cancel subscription.

In the Cancel subscription dialog, select the reason that best describes your situation and click Continue.

Review what will happen after cancellation:

Click I understand, continue to confirm.

Your subscription will remain active until the expiry date. Auto-renewal is now off, and your subscription will not renew.

Refunds are only available for new purchases within 30 days of the transaction. This policy does not apply to subscription renewals or additional seats/licenses added to an active subscription. Prorated or partial refunds for unused portions of a subscription term are not offered.

If you change your mind before the expiry date, you can reactivate from the Account Center. Go to Admin > Subscriptions, select your subscription, click the Manage tab, and click Reactivate subscription.

If you no longer need a subscription or an extra seat/license, you can reassign it to another team member for the remainder of the term. This ensures the license is utilized effectively. Adjustments to the total seat count can be made during the next renewal period.

When you cancel, a confirmation dialog states "Auto-renewal turned off immediately" with no extra charges, and that your access continues until the expiry date. To check later, open the subscription's Details tab: the summary shows Auto-renewal: Off and Valid until your expiry date. Your access continues until that date, and nothing is removed early.

Reminders go out 30 days and 15 days before the renewal date. If you cancelled after a reminder was already scheduled, you may get one more. If the Manage tab shows auto-renewal is off, you will not be charged. If reminders continue after that, reply to the reminder email with your subscription reference or invoice number. If you want to keep the subscription but update the card on file, see how to manage your saved payment methods.

If you no longer have access to the Billing Owner email, contact support with the cardholder name, the last four digits of the card used, and an invoice number if you have one. We will verify and cancel for you.

Auto-renewal is set per subscription, not per company or email domain. Each Billing Owner turns it off on their own subscription.