This article covers the Lucen Timeline add-in for PowerPoint on Windows. Using the browser-based app instead? See Lucen Timeline Online help.
Our guarantee
If you buy a Lucen Timeline subscription and it does not do what you needed, you can request a full refund within 30 days of a first-time purchase (your first subscription as a new customer).
What is not covered
Automatic renewals of an existing subscription. Turn off auto-renewal before the renewal date to avoid a charge.
Additional seats added to an existing subscription (adding seats is not a first-time purchase).
Partial or prorated refunds for unused months.
How to request a refund
Request your refund within 30 days of the initial purchase, either by replying to your invoice email or by emailing [email protected]. In Account Center you can also open the subscription, go to the Manage tab, and choose Refund, which shows the same address.
Include the email used for the purchase and the invoice number or order date. We refund to your original payment method, and refunds arrive within the standard processing time for your bank or card provider.
I bought the wrong product
Lucen Timeline comes as two separate products with separate licenses: the Add-in for PowerPoint and Timeline Online (the browser app). If you bought one but needed the other, there is no direct swap. Within 30 days of a first-time purchase you can request a refund (see above) and buy the correct product.
Changing plan tiers is different. If you have the right product but want a different plan (for example, Lite to Plus or Expert), that is an upgrade, not a refund. Open the subscription, go to the Manage tab, and choose Upgrade.
I see watermarks or upgrade prompts after buying
Your license applies to one product. If you bought an Add-in license and open Lucen Timeline Online (or the reverse), the product you are in has no license and shows watermarks. Sign in to the product you purchased with the exact email your seat was assigned to.